Dear Continental,
I have never been put on hold for 45 minutes before. Wow, your merger must not be going as well as you had hoped. I was shocked that when you finally did answer my call I was put on hold for another 20 minutes while you made a simple change. I wish I could put my kids on hold for that long. They were also not happy that I was occupied with a phone call for so long. Good luck getting things more in order. I hope my upcoming flight with you goes better than my current expectations.
Sincerely, Shelley
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